Danny has built his career on a culture of personal service, always going the extra mile for his clients and doing whatever it takes to get the job done.
“Without an ongoing focus on customer service you just can’t build long-lasting relationships. It’s that simple.
We’ve grown with our clients and they’ve grown with us. If you don’t do the job well for the client each and every time you won’t have a job at all.”
Danny first started in the mobile crane industry with just one 10-tonne TMS Tadano on a Mack carrier.
He then began buying 30-tonne truck cranes before moving into all-terrain cranes in the early 2000s.
“I’ve been in the mobile crane industry since the mid-1980s, when I successfully founded and grew D J Adair Crane services company.
Then, in mid-2018, Frank and I decided to merge our companies together and we haven’t looked back since.”
As a Sales Supervisor for Two Way Cranes, Danny still works alongside those same clients he first gained more than 30 years ago – an impressive measure of impeccable customer service if there has ever been one.
Now armed with a lifetime of mobile crane experience as well as 35 Two Way Cranes machines at his disposal, Danny has limitless potential to further push for the best customer experience possible.
But what Danny finds is the biggest edge that this family-run business has over its competitors is this continual focus to provide more to its customers.
This is so heavily ingrained into every employee at Two Way Cranes from top to bottom.
“When you deal with a multinational, it can feel like you’re dealing with a faceless person. But with a family business like Two Way, you’re dealing with a family business that will do everything they can for you. Big multis don’t care like that… we do.”
There are few in the industry that have an understanding of a client’s needs like Danny has.
A formidable addition to the team, Two Way Cranes regards Danny as one of the best there is at what he does, and they couldn’t be happier to have him as part of Team Two Way.